Managed IT Support
SERVICES - IT Support
What We Do
Total IT support and management for a fixed monthly price – it’s that simple. We reduce the business impact of IT failures by minimizing their occurrence, and any unforeseen issues are dealt with as a top priority. All aspects of your network are covered: security, data protection applications and hardware.
We tackle our clients’ security from various angles – we deploy and manage antivirus on the endpoints, monitor router firewall configuration for changes, manage and track backup jobs, and monitor traffic flow.
Network Monitoring & Management
We perform deep network monitoring using SNMP, Syslog, and Traps giving us a deeper look into traffic using NetFlow / sFlow / IPFix protocols.
Utilizing our state-of-the-art patching engine allows us to patch operating systems as well as third-party software, so you can rest easy knowing your systems are always up-to-date.
Device Monitoring & Maintenance
AI Online monitors customer devices ranging from Windows to Mac, networking hardware, as well as websites, DNS records, and email servers. Whether it’s software or hardware updates, we provide routine maintenance across your entire business.
We provide IT expertise to help evaluate the health of your business and deliver a robust IT and security plan that will scale as your business grows.
Help Desk & Remote Assistance
Always there when you need us, with best-in-class remote access, providing quick and reliable support to address day-to-day IT-related issues.